Typical problems for the period from 16.07.2018 to 20.07.2018 with solutions
Site data recovery is almost complete. Planned time for full completion of work - 07/27/2018 05:00 Moscow time. If you have any problems from list below, then please see how to solve them:
If you could not enter your personal account, then try the password recovery form and try to login to your user account
The login (dialog boxes) pages should look like the one shown in one of the figures:
If you could not reset your password, please try again. This function has been restored. Password recovery form
The password recovery pages (dialog boxes) should look like the one shown in one of the figures:
If you did not receive a email with your purchase, but you received it by mail an electronic check confirming payment, please use the form login to your user account.
If you have forgotten your user account password (or if it does not match), please use the password recovery form and repeat login to your user account.
After successfully logging into your personal account, go to the section Patterns (available after logging in to your personal account) of your personal account and download purchased files.
If you are experiencing problems opening site pages or login forms, here are some tips to help you:
4.1. Use LATEST popular browsers (Chrome, Firefox, Opera, Safari).
4.2. While on the site page press the key combination Ctrl + F5 (macOS: cmd+ F5).
4.3. Try using a different browser.
If none of the above solutions to the problems of the site helped you (not working), please,
write to us at firstname.lastname@example.org.
If the question is related to a paid purchase, then do not forget to attach to the application screenshot with check or purchase (see examples) 1) letter with
purchase 2) Yandex check 3) OFD check 4) Paypal check) to email@example.com
- If you have any other technical problems - please write to us at firstname.lastname@example.org
- For other (non-technical) questions, please contact us at email@example.com